Contact Information

We're here to help with any question about your SugarCubeBags order or our handbags.

Email contact@inquirellc-distribution.com

Response time We reply to emails within 1 to 2 business days. Messages sent on weekends or holidays are answered the next business day.

What to include To help us answer quickly, please include:

• Your order number
• The email address you used at checkout
• Photos, if your question is about a damaged or incorrect item

Order questions

• Every bag is handmade to order, and delivery takes 8 to 14 business days. You'll receive tracking by email once your order ships.
• To change a shipping address, email us as soon as possible. We can't guarantee changes once your bag is in production or has shipped.

Returns and refunds You can request a return within 30 days of delivery. Please see our Refund Policy for details, then email us with your order number to start.